Burn Your Wings
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FAQs

Frequently asked Questions

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What payment methods do you accept?

We currently accept the following methods of payment – Visa, Mastercard, American Express, Discover, PayPal Credit and forms processed through PayPal.

When will I be charged?

Payment is charged immediately after security checks from your bank issuer and PayPal have been authorized.

How do I know my order has been placed successfully?

We will send you an acknowledgement email on successful completion of an order on the site. This email will detail the order that you have placed and will give you an order reference number. We would advise you to keep this email safely as you will need your order reference number for any further queries which you may have. Failure to provide us with an order reference number on request will result in a delay with your enquiry. Once your order has been accepted and dispatched to you we will send you a confirmation email.

I did not receive a confirmation email

Please contact us if you do not receive an acknowledgement email and we will make sure it is not a problem with our system. Acknowledgement emails are generated and sent automatically once an order has been successfully completed. You may need to check your mailbox as it may be treating our emails as spam or junk mail and you should check your spam or junk mail folders to make sure they have not gone directly to this location. You may also need to ensure that all of the details entered are correct, please pay particular attention to your payment card details, email address and delivery addresses.

How long will my order take to be processed?

We endeavour to process orders as quickly as possible as we know how exciting it is to get your order promptly, however please allow 24 – 72 working hours as a guide.

What is the return / exchange policy?

Our full warranty, refund, and exchange policy can be found here

Can I return a gift i received?

If you have recieved an item as a gift following the terms of our return policy you may:

  • Exchange a gift for a different size, style, or color of the same item.
  • Return the item for store credit
  • Pay the difference for a higher priced item

How do I get sponsored?

Getting sponsored by Icarus Nation isn’t easy, but it’s not necessarily impossible. Please fill out our request for sponsorship form in full here.

Can I edit or cancel my order?

Unfortunately, all orders are final and cannot be edited or canceled once placed. Please check all order details before submitting. If you have made an ordering error, please wait until you order arrives, then follow the return process to send back any unwanted items. More info on returns can be found here.

Who do I contact to become a retailer?

Please contact us for more information using the form found here

How do I give product feedback to Icarus Nation?

We always love to get your feedback! You can send your feedback directly to us by emailing us here and we will pass on to our designers and developers. Alternatively, you can leave a product reviews on our website.

Where can I find a retail shop to purchase Icarus Nation products?

To find an authorized Icarus Nation retailer in your area you can search using our store locator found here.

Can you send me a catalog?

We do not produce a printed paper catalog for consumers. You can view all the current Icarus Nation products on this site.

The item I want is out of stock, when will it be back in stock?

Hopefully soon! But if you can’t find the item you’re looking for on our website, please check with one of our online or local dealers.

Will Icarus Nation donate for my event?

Please send all donation/event sponsorship requests to event@icarusnation.com. We will review your request and will respond as soon as possible.

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